Responsibilities

• Complete training on all promotional systems as directed by supervisor
• Oversee setup/breakdown for events & promotions
• Engage with guests in a friendly and professional manner
• Answer all customer inquiries
• Responsible for promotional inventory day of execution
• Record customer information within the program database
• Ensure that all items given to guests have been properly redeemed and accounted for on their players accounts using gaming system
• Assist and troubleshoot any issues guests may have at promotional kiosks during a promotion
• Give detailed report to supervisor on strengths and opportunities that took place during the event/promotion
• Ensure all marketing programs are successful from beginning to end

Requirements

• High School Diploma or five years equivalent in professional experience required.
• Bachelor's Degree in Marketing and/or Entertainment based field preferred
• Upbeat & Positive Attitude
• Must be proficient in the full suite of Microsoft Office products
• Must-Haves:
• Lifting, pushing and carrying up to 20lbs.
• Infrequent bending/kneeling
• Frequent walking, standing and sitting.
• Climbing steps
• Travel required occasionally.

Preferred

• Excellent customer service
• Strong interpersonal communication
• Flexible schedule
• Event Planning
• VIP services
• Strong organizational skills

Benefits

• Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents. Other benefits for full-time and part-time Team Members may include:
• Free Basic Life Insurance
• Free Short Term & Long-Term Disability
• Generous retirement savings options
• Paid Time Off
• Tuition Reimbursement
• On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
• Training and pathways for career growth
• Robust Rewards & Recognition Programs
• Annual Merit Based Pay Increases