Responsibilities

• Serve as the primary point of contact for a portfolio of Marketing Services clients.
• Build trusted, long-term relationships through responsiveness, reliability, and thoughtful guidance.
• Support clients in developing annual planned Tgiving marketing plans in partnership with Relationship Managers and the Director.
• Lead regular check-ins, campaign planning sessions, and post-campaign reviews to ensure alignment and continuous improvement.
• Oversee execution of multi-channel campaigns, including websites, email, direct mail, donor surveys, and print collateral.
• Manage timelines, proofing cycles, branding compliance, production schedules, and delivery logistics.
• Ensure work is completed on time, within scope, and to high quality standards.
• Monitor campaign performance and provide clear reporting and insights to support data-informed decision-making.
• Act as liaison between clients and internal writers, designers, and developers to ensure smooth execution.
• Clearly communicate client objectives, feedback, and expectations to internal teams.

Requirements

• Bachelor’s degree and 1+ years of client-facing and/or project management experience.
• Strong organizational skills with the ability to manage multiple priorities and shifting deadlines.
• Demonstrated excellence in client service and structured project coordination.
• Understanding of multi-channel marketing best practices and brand consistency.
• Direct mail experience required.
• High attention to detail, follow-through, and reporting accuracy.
• Dedicated Workspace: Must have a home office or workspace that is free of distractions and interruptions to ensure productivity and focus during work hours.
• Reliable Internet Connection: High-speed internet is required to support video conferencing, file sharing, and other work-related technology needs.
• Hybrid Work Commitment: Must be able to reliably commute to the Cambridge, MA office 2 days per week and meet in-person collaboration requirements as needed.

Preferred

• Experience with Drupal CMS a plus