Responsibilities

• Assists the Marketing Services Shift Managers in the day-to-day duties of the departments.
• Assist in completing reports, monitor online reservation bookings, Will Call preparation, tracking travel agent commissions, off property rooms and other duties.
• Responsible for the input of Group Sales reservations and room block maintenance.
• Ensure effective communication of all company and job/service/employee related information to staff and superiors.
• Conduct and assist in the training and orientation of all new and existing Representatives.
• Review reservations to ensure bookings meet player rating system requirements. Report any exceptions to management.
• Assist Representatives in determining qualifications for complimentary services.
• Assist with answering incoming telephone calls; directs calls and provide requested information in a professional, courteous and friendly manner.
• Communicate and coordinate with related areas as needed to ensure effective operations.
• Compile and distribute accurate up to date information concerning events/offers/shows.

Requirements

• Must be of 18 years of age or older upon employment.
• High School Diploma or equivalent required.
• Minimum of six (6) months experience as a Marketing Services Representative and/or experience with ACSC, LMS, Q-Master phone system.
• Scheduling flexibility and dependability required.
• Excellent quantifiable customer service skills and dependability required.
• Ability to operate a personal computer. Must have proficient computer skills including Microsoft Word, PowerPoint, and Excel.
• Must be able to work in an intense and fast paced environment where a high degree of concentration is necessary to perform the required job duties.
• Must present a professional appearance and demeanor in dealing with the general public.
• Must possess excellent communicate skills.
• Ability to write and to speak routine correspondence. Excellent knowledge of the English grammar, punctuation and spelling.