Responsibilities

• We keep it simple: connect, help, invite, and schedule.
• Greet visitors in a friendly, respectful way and start short conversations
• Ask what guests love most about their trip and share quick recommendations for dining, shopping, and local highlights around Waikoloa
• Provide useful information about Hawai‘i Island—beaches, scenic drives, cultural sites, family-friendly activities, and planning tips using approved resources
• When available, share eligible offers, promotions, or discounts using approved materials (accuracy and compliance matter!)
• Invite eligible guests to interact directly to discover more about vacation ownership
• Schedule guest appointments for presentations and previews (plus mini-vacation packages when applicable) and clearly explain where to go, when to arrive, and what to expect
• Enter accurate guest/appointment info into basic systems (tablet, iPad, or PC), keep your space organized, and work toward daily and weekly goals with coaching

Requirements

• Ability to work a flexible schedule including weekends and holidays
• Proficiency in English, speaking, reading, writing
• High school diploma or equivalent
• Basic computer skills, confident learning new systems

Preferred

• We often hire from retail, kiosks/booths, promotions, customer service, hospitality, food & beverage, call centers, or business development. Experience with metrics, goals, and incentive-based pay is beneficial. Strong Hawai‘i Island knowledge is also a plus. Previous timeshare/vacation ownership experience can help—but we’re happy to train the right person.

Benefits

• Medical, dental, and vision coverage from Day One
• Paid time off, vacation, sick time, and paid parental leave
• 401(k) with company match, life insurance, and company stock purchase program
• Tuition reimbursement for job-related degrees and certifications
• Team Member travel discounts and resort benefits
• We also make sure you’re supported with structured onboarding, coaching, and clear daily expectations—so you always know what “good” looks like.