Responsibilities

• Provides the highest level of guest service by greeting all guests individually and pleasantly with a positive, and cheerful demeanor.
• Creates a welcoming floor presence, announcing promotions, Casino information, and jackpot winners on the microphone.
• Acts as the properties emcee, providing improvisation and filibuster-style entertainment.
• Demonstrates proactive, spontaneous, “above and beyond” approach to guest service.
• Develops lasting relationships with guests each time they visit.
• Makes decisions regarding valuable complimentaries based on a consideration of recorded play, earned points, comp availability, and customer profitability.
• May provide drink service to guests on the floor as needed.
• Executes all promotions, drawings, and functions necessary to complete promotions.
• May redeem vouchers for guests in an attempt to provide superior guest service for those guests who may need assistance.
• Assists in the development and implementation of special events and promotions.

Requirements

• The minimum age requirement for this position is 21 years old.
• High School Diploma or equivalent preferred.
• Must have a minimum of 6 months of Guest Services experience or equivalent combination of education and experience.
• Possess or obtain a Food Handler Card within 30 days of employment.
• Must have an OLCC Permit at the time of hire.
• General understanding of computer programs, including all Windows applications required.
• Ability to communicate clearly and effectively in English, verbally, in writing, or by other acceptable means.
• Comply with pre-employment, random, and reasonable suspicion alcohol and drug testing.
• Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
• Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.