Responsibilities

• Lead and elevate strategic conversations, identifying insights and opportunities that drive stronger customer engagement and program performance
• Lead teams in developing and delivering strategic recommendations, marketing plans, and integrated campaign approaches
• Author and oversee high-level points of view (POVs) that connect business objectives, customer insights, data, and creative strategy
• Ensure ideas are grounded in program goals and business realities, serving as a constant strategic and executional “reality check”
• Guide teams in shaping, refining, and selling ideas—both internally and externally
• Provide oversight across multiple accounts, ensuring work is on strategy, on time, on budget, and meeting quality standards
• Anticipate challenges, manage risk, and proactively address issues before they impact clients or teams
• Partner with program leadership to support account growth, scope expansion, and long-term client success
• Directly manage and mentor account management staff across the region
• Establish clear expectations for performance, quality, and collaboration