Responsibilities

• Manage and support CRM and Experience Management initiatives within the firm.
• Coordinate data integration across multiple marketing systems such as campaigns and event management.
• Collaborate with cross-functional teams to ensure seamless operation of marketing technologies.
• Lead CRM deployment activities and document the deployment plan/check list.
• Document system configuration and changes.
• Act as a technical liaison for CRM and integrated applications.
• Coordinate data integration across multiple marketing systems such as campaigns and event management.
• Maintain and update marketing databases, including the data integration and ETL to ensure data accuracy and integrity.
• Provide technical support and training to staff on the use of marketing tools and systems.
• Submit all releases into production through IT change control processes, ensuring documentation, testing, and timing expectations are met.

Requirements

• 5+ years of experience in the legal industry, with a focus on CRM and Experience Management.
• Experience administering Microsoft Dynamics CRM and Litera Foundation, and other e-marketing platforms (Vuture, etc.).
• Understanding and knowledge of programming language C#/.NET Framework to maintain custom code built within Dynamics.
• Familiar with Common Data Service (CDS) and the Common Data Model (CDM).
• Working Knowledge of Microsoft Azure and Power Apps

Nice to Have

• experience with Legal360.