Responsibilities

• Own Marketing Reporting and the ticketing platform, ensuring the team has accurate , timely data and a reliable system for managing inbound requests
• Own the weekly reporting process for the Brand Marketing team, ensuring timely , accurate delivery to stakeholders
• Serve as primary owner/administrator of the team's ticketing platform, managing intake, routing, prioritization, and resolution of requests
• Maintain and continuously improve reporting templates and dashboards for accuracy, clarity, and efficiency on our technology platform (Zendesk)
• Partner cross-functionally to gather and validate data inputs needed for reporting
• Evaluate data to identify recurring field issues, building dashboards and providing data-driven recommendations to optimize brand initiatives.
• Serve as Field Communication process owner, ensuring the field consistently receives clear, timely , and on-brand information
• Own end-to-end process for field-facing communications, including the weekly brew, monthly Coaches and FZ presentations, and ad hoc communications for regional events
• Partner with cross-functional stakeholders to gather content and ensure communications are accurate , timely , and on-brand
• Build and maintain a consistent cadence and calendar for recurring field communications

Requirements

• Bachelor's Degree in Marketing , Business, or a related field, required
• 2-3 years of experience in marketing operations, marketing coordination, or a related role
• Must have the ability to work collaboratively with team members and internal/external stakeholders
• Location Requirement: This role is located in Tempe, Arizona. This position is required to be in office 4 days per week (Mon-Thurs); Fridays are optional remote work days.

Preferred

• Experience managing ticketing systems, project management tools, or similar operational platforms
• Experience with reporting, budget tracking, or vendor invoicing