Marketing Operations Direct Mail Associate

Responsibilities

• Partnering with cross-functional partners to plan and deploy direct mail and print marketing campaigns end to end, from intake through in-home
• Maintaining current-state direct mail processes and documentation, and helping ensure SLAs and submission processes are followed across stakeholders
• QA’ing direct mail and print materials and submitting them to vendors to ensure desired in-home dates are met
• Managing direct mail data and files for campaign submission, including segment/list preparation, validation, and troubleshooting data issues
• Maintaining day-to-day vendor relationships to ensure time and cost savings are maximized
• Managing direct mail invoice validation, reconciliation, and tracking against budget
• Identifying and contributing to direct mail process improvements that reduce complexity, decrease manual work, and help operations scale with growing campaign volume

Requirements

• 3+ years of relevant experience in direct mail or marketing operations, including working with direct mail vendors to implement campaigns (Bachelor’s degree or equivalent relevant experience)
• 3+ years of hands-on experience working in a marketing automation platform for direct mail operations (Marketo, Braze, Pardot, etc.)
• A working knowledge of Post Office SOPs and requirements
• Experience troubleshooting data and production issues and applying established processes and guidelines to resolve them

Preferred

• Project management skills: you are able to work in a fast-paced environment and manage your time and projects without dropping deadlines
• Database management expertise: you are comfortable working with data to manage distinct contact lists/segments
• Experience with marketing tools such as Asana and SFDC, plus data manipulation and analysis in spreadsheets

Benefits

• Competitive salary with generous annual cash bonus
• Equity grants
• Employee stock purchasing plan (ESPP)
• Remote first work from home culture
• Flexible Time Off to help you rest, recharge, and connect with loved ones
• Generous parental leave
• Health, dental, and vision insurance (and above market employer contributions)
• 401k retirement savings plan
• Lifestyle Spending Account (LSA)
• Mental Health Support Solutions