Responsibilities

• Partner collaboratively with tool users and technical partners, acting as the voice of the user by translating operational requirements into platform enhancements and helping shape the future executional roadmap
• Assist with user support activities and governance, including questions, issues, and testing
• Identify, prioritize, and implement process improvements that drive scalability, efficiency, and operational excellence.
• Build & communicate user support trends, reporting and dashboarding
• Translate updates for user support communications, assess change impacts and support rollout of technologies and ongoing enhancements from maintenance to optimization
• Provide training support, including demos and facilitation
• Facilitate conversations with cross-functional partners in support of ongoing run-the-business activities and deliverables

Requirements

• 5+ years of experience in Marketing Operations, Enablement, Project Management, or related roles.
• 3+ years of experience working in content management systems/tools or related disciplines
• Ability to manage multiple initiatives simultaneously in a fast-paced, changing environment
• Excellent written and verbal communication skills, including experience creating documentation, training materials, and process guides
• Proven ability to troubleshoot user issues and provide excellent operational support and governance.

Preferred

• Proficiency in Adobe Workfront
• Proficiency in Microsoft Excel
• Experience intaking stakeholder needs and identifying ways to infuse new bodies of work into existing business systems
• Experience with change management and driving adoption of new processes and tools
• Proven experience designing and documenting scalable processes and workflows.

Benefits

• We’re committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.
• Our benefits include:
• - Competitive pay
• - Great employee discount
• - Financial savings and retirement resources
• - Support for your physical and mental well-being
• Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.
• Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary .
• For more information about benefits, LOA and paid time off, please refer to our Benefits Guide .