Responsibilities

• Drive the strategic transformation of FedEx's delivery experience portfolio while leading and coaching a high-performing team of Product Managers.
• Spearhead critical cross-functional initiatives to resolve customer friction, shaping the future state of customer's Delivery Experience, aligning product delivery directly with commercial impact.
• Develop and lead a team to set the strategy and program plan to advance the FedEx U.S. Delivery experience
• Drive Delivery Experience improvement as a Customer Experience Steering Committee (CESC) workstream to achieve Net Promoter Scores (NPS) and Rate Your Delivery Experience (RYDE) score goals
• Lead Address Preferred Future State and Commercial Delivery Experience program development as part of the DRIVE Commercial Domain / Network 2.0 Purple Chip work through the Operational product development (PEL) process
• Manage portfolio of delivery offerings (Proof of Delivery portfolio, Delivery Preferences and management, address quality) as products delivering commercial value, revenue and profit
• Serve as Customer Location Data Product Business Owner
• Evolve and support PSP culture, Purple Promise and Support corporate commitment to Diversity & Inclusion, QDM and Growth & Learning plans
• Coach and demonstrate strong business analysis and QDM skills
• Demonstrated ability to communicate to all levels of the organization

Requirements

• Bachelor's Degree/equivalent in business, finance, marketing or other directly related discipline.
• Five (5) years directly related experience in planning and analyses.
• Demonstrated computer skills.
• Strong basic management, human relations, communication and analytical skills.
• More advanced degrees may offset experience requirements. A related Master’s Degree equals two years experience.

Preferred

• Strategic vision and critical thinking skills.
• High degree of initiative.
• Proven ability to effectively coach others, manage performance, develop team members.
• Outstanding interpersonal, verbal, and written communication skills. Proven ability to take a significant amount of information and transform it into a concise, compelling, actionable story. Strong PowerPoint skills needed.
• Superior knowledge of the FedEx shipping portfolio and product planning/development process.
• Ability to lead prioritization and execution efforts effectively, positively.
• Success leading cross-functional and cross-opco efforts in productive and collaborative fashion.
• Strong analytical skills: ability to identify/utilize research, competitive data, and other insights to guide decisions/ actions.
• Demonstrated leadership in a fast-paced environment. Team management preferred.
• Strong understanding of FedEx Operations

Benefits

• For details on our comprehensive benefits, click here.