Responsibilities

• Development of member market share growth initiatives in support of strategic plan. Support and recommend improvements based on market conditions and results.
• Identify and pursue opportunities to expand broker engagement, interest, and advocacy for all brands to consistently grow market share.
• Manage prospect pipelines, outreach activities, and growth metrics.
• Build and maintain strong relationships with brokers, members, and partners.
• Facilitate onboarding, education, and engagement efforts with broker agencies and state associations.
• Support member retention through ongoing communication, feedback collection, and relationship management. Support member onboarding efforts.
• Provide input and/or development of impactful marketing campaigns, educational materials, presentations, and communication tools.
• Promote program services and maintain consistent branding and messaging. Ensure brand messaging is consistent, positive, and reflective of our mission and service focus.
• Represent the organization at conferences, industry events, and networking opportunities.
• Monitor market trends, competitor activity, and growth opportunities.

Requirements

• Bachelor’s degree or equivalent combination of education and relevant experience in marketing, business, communications, insurance, public administration, or a related field.
• Three or more years of experience in business development, marketing, account management, insurance, member services, broker relations, or a similar relationship-based role.
• Demonstrated ability to build and maintain productive relationships with brokers, members, partners, and internal stakeholders.
• Strong verbal and written communication skills, including the ability to deliver engaging presentations and clearly communicate program value.
• Experience developing or supporting outreach, engagement, retention, or growth strategies.
• Ability to analyze market information, trends, feedback, and performance metrics to support strategic recommendations.
• Strong organizational and project management skills, with the ability to manage follow-up activities, pipelines, reports, and multiple priorities.
• Professional, positive, and engaging communication style with a strong service orientation.
• Ability to work collaboratively across departments while also taking initiative and performing duties with minimal supervision.
• Proficiency with Microsoft Office and the ability to use CRM, database, or tracking systems to manage activity and reporting.

Preferred

• Bachelor’s Degree or higher in Marketing or Business Administration
• Experience in insurance or risk management for nonprofit and/or public entity markets
• Knowledge of underwriting processes and broker distribution channels
• Experience with market research, competitive analysis, and training or educational program delivery
• Experience developing and delivering educational programs, webinars, or professional training.

Benefits

• Health Benefits : Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits : ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness : Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits : Paid Time Off, Holidays, Preferred Partner Discounts and more.