Responsibilities

• Build an AWS leads database by interacting with customers by phone, email and/or live chat
• Respond to customers’ inquiries in a timely manner to accelerate their cloud journey
• Educate customers that are in the beginning of the cloud journey and move them from warm or little interest to active interest
• Nurture leads with tailored messaging to increase customer understanding of AWS services and unique differentiators with relevant customer use cases
• Through nurture efforts, create higher value leads resulting in higher conversion rates
• Actively leverage AI to catalyze your productivity and globalize any break-through solutions through structured scaling programs
• Opportunity to be part of a team to lead global cross-functional MRC projects, driving operational excellence and better customer experiences

Requirements

• 2+ years of sales or marketing work (like e-commerce, retail technology, SaaS) or equivalent experience
• Experience working in a fast-paced and highly cross-functional organization
• Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• Experience understanding needs of business and end customers and translating them into right solutions

Preferred

• cloud certification like AWS Cloud Practitioner or AWS Solutions Architect - Associate
• In-depth knowledge and understanding of existing and developing technologies related to Cloud Computing and AI
• Proven ability to manage multiple priorities simultaneously in a fast-paced, high-growth startup environment where customer needs and business priorities evolve rapidly

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans
• EAP
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• paid time off
• parental leave