Responsibilities

• Conduct competitive research on Happy Returns' primary competitor, including product experience, retailer implementations, and positioning
• Place and complete test returns to document end-to-end user flows, drop-off experiences, and refund timelines
• Analyze competitor's marketing presence across website, press, LinkedIn, and partner channels
• Perform SEO and GEO research to understand how the competitor is discovered and communicated
• Synthesize findings into a competitive analysis (e.g., SWOT, differentiators)
• Build a competitive intelligence deck and present findings to internal stakeholders
• Create internal sales enablement resources (e.g., one-pagers, training materials)
• Recommend content ideas (blog topics, case studies, video concepts) to support marketing efforts

Requirements

• Currently pursuing a degree in Marketing, Advertising, Business, Supply Chain, or a related field
• Strong research and analytical skills with attention to detail
• Clear written and verbal communication skills
• Organized and able to manage multiple tasks and deadlines
• Curious and interested in e-commerce, logistics, or marketing strategy
• Experience with research, coursework, or internships in marketing, business, or related fields
• Familiarity with Excel and Powerpoint
• Must be able to commute to a competitor drop-off location

Preferred

• Basic understanding of SEO or digital marketing is a plus