Responsibilities

• Lead and Coordinate the Field Team
• Run the weekly CSR meeting: set the agenda, review results, and follow up on commitments
• Track CSR activity and performance against goals, and hold the team accountable
• Partner with the Client Success Manager on priorities, coaching, and customer issues
• Coordinate growth initiatives and messaging so every rep delivers the same story
• Travel with CSRs periodically to meet customers and understand the field firsthand
• Marketing, Content, and Social Media
• Plan and execute a monthly content calendar across our social channels
• Capture photos and short-form video in the lab and in the field
• Edit and post content using simple tools and AI-assisted software

Requirements

• Experience leading, coordinating, or managing a team, ideally in sales, account management, or customer success
• Comfort running meetings, setting expectations, and having direct accountability conversations
• Strong analytical skills, confident with spreadsheets, KPIs, and turning data into decisions
• A creative eye and hands-on ability with social media, photo, and short-form video
• Organized, self-directed, and able to manage several projects at once
• Comfortable learning new technology, including CRM, AI, and web-building tools
• Clear, confident communicator with field reps, customers, and leadership
• Dental experience is helpful but not required. Graphic design experience is not required; familiarity with templates and simple design tools is a plus

Benefits

• Health, dental, vision, and long-term disability insurance
• 401(k) with company match
• Room to grow responsibilities as the company scales