Responsibilities

• Implement and uphold programming standards, marketing storytelling, and small business partnerships, while coordinating a consistent employee experience across multiple sites
• Own retail look, brand management, communications, and food & beverage experiences — maintaining Bon Appétit's standard of excellence and accuracy at every location
• Create and collaborate on client-facing materials, including decks, lookbooks, and guides
• Partner creatively with the Image + Style team to design experiences that boost satisfaction, participation, and revenue
• Use our activation toolkit to lead most efforts, and manage small-scale design projects with our design team for account-specific needs
• Support field teams on-site for brand activations, client needs, and account openings
• Proactively recommend fresh, retention-driving customer experience ideas
• Develop new strategies to promote existing and new locations, enhancing sales and satisfaction
• Activate our brand internally through people programs and externally through signature customer experience initiatives (WOWS)

Requirements

• 5+ years of marketing, communications, or PR experience — agency-side or in-house within restaurants or foodservice
• A genuine passion for food and hospitality, with a foundational knowledge of culinary trends and an interest in sustainability
• BA/BS in Marketing, Communications, Public Relations, or Journalism preferred
• Proficiency in Microsoft Office, Photoshop, Adobe Acrobat, Canva, and WordPress; design process experience is a plus
• Excellent writing skills, with sharp grammar and attention to detail
• A highly organized, self-motivated professional who thrives with minimal supervision and delivers excellence independently
• Outstanding interpersonal and public speaking skills, with confidence engaging directly with clients

Preferred

• design process experience is a plus

Benefits

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs