Responsibilities

• Greet residents, prospects, and guests; answer calls and provide a professional front desk experience.
• Manage daily Marketing Office operations to ensure a professional, organized environment.
• Oversee CRM daily activity, including inquiries, lead tracking, data entry, and workflow management.
• Maintain CRM data integrity through ongoing cleanup, validation, reconciliation, and reporting.
• Generate and distribute CRM-based operational and performance reports.
• Use advanced Excel skills to audit, validate, and reconcile data for accurate reporting.
• Support CRM-driven events, including RSVPs, attendance tracking, and record updates.
• Coordinate appointments, sales communications, and automated CRM workflows (reminders, emails, events).
• Collaborate with internal teams to align CRM systems with sales, marketing, and reporting needs.
• Support development and maintenance of CRM SOPs and recommend process improvements.

Requirements

• High school diploma or GED required; bachelor’s degree in Business, Marketing, or Organizational Development preferred.
• Valid VA driver’s license with a safe and acceptable driving record required.
• Minimum of three (3) years of relevant experience, preferably in sales support and marketing.
• Proficiency with CRM systems (e.g., Aline or similar) and Microsoft Office Suite.
• Strong data entry, database management, and reporting skills with high attention to detail.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills with the ability to manage multiple priorities in a fast-paced environment.
• Customer service-oriented with a professional, responsive approach.
• Ability to work independently and collaboratively within a team.
• Strong problem-solving skills with a focus on process improvement and efficiency.

Preferred

• Bachelor’s degree in Business, Marketing, or Organizational Development preferred
• Event coordination or support experience preferred

Benefits

• Medical/Dental/Vision Insurance
• Paid Time Off + Six Paid Holidays
• Employee Assistance Program (EAP)
• Employer Paid - Basic Life & AD&D Insurance
• Employer Paid - Short-term and Long-term Insurance
• 403(b) Retirement Savings Plan w/ Employer Contribution
• College Tuition Reimbursement
• Employer Paid - Certification Training
• Legal Resources & Identity Protection Plan