Responsibilities

• Help lead the cross functional customer experience team for the home finishing division.
• Analysis NPS data and provide monthly reports to leadership and CX team
• Analysis NPS & VOC (voice of customer data) to identify trends, themes and areas for improvement across the customer journey
• Analysis NPS & VOC data and pull various data reports and presentations as specific topics and project arise.
• Lead and project manage CX specific initiatives and projects, working cross-functionally when needed.
• Development of content for CX including video shorts, images and graphics (utilizing Canva & iPhone editing program)
• Update website content as needed across the entire website including projects, homepage, and products.
• Management of Shopify product catalog ensuring product data consistency and accuracy including copy, images, and pricing
• Work with vendors on website plugin including Wavia and Bazaarvoice
• Coordinate and work with agency and Digital Marketing Manager to make SEO updates to all sites

Requirements

• Minimum 2-5 years marketing experience, project management, data analysis skills and understanding of email marketing or an equivalent combination of education, training, and experience as determined by the hiring manager and Human Resources.

Preferred

• Bachelor’s Degree in Business, marketing communications related field is desired
• Working knowledge of Microsoft based software: word, excel, PowerPoint
• Canva skills preferred but not required
• Experience with HubSpot, Shopify, Wavia or Bazaarvoice preferred but not required

Benefits

• Starting at 4 weeks PTO per year
• 401(k) and a company match
• Profit Sharing Medical + Company HSA contribution
• Wellness Program
• Dental
• Vision
• Life Insurance
• Disability
• 6 Weeks Parental Leave
• Long term care insurance