Marketing - Customer Experience Specialist at Wagner Spray Tech | Plymouth, MN | $60K/yr – $80K/yr

Wagner Spray Tech

Marketing - Customer Experience Specialist

Plymouth, MN (Hybrid)

$60K/yr – $80K/yrMid LevelFull time

Posted 3 months ago

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Job Summary

Directs CX operations for Wagner\'s home finishing division, coordinating NPS/VOC analytics and cross‑functional CX initiatives.

Owns NPS and VOC analysis with monthly leadership reporting.
Leads cross‑functional CX initiatives and vendor collaborations.
Requires 2–5 years marketing, PM, and data/email marketing experience.

Job Description

Responsibilities

Lead the cross functional customer experience team for the home finishing division.
Analyze NPS data and provide monthly reports to leadership and CX team.
Analyze NPS & VOC (voice of customer data) to identify trends, themes and areas for improvement across the customer journey.
Analyze NPS & VOC data and pull various data reports and presentations as specific topics and project arise.
Lead and project manage CX specific initiatives and projects, working cross-functionally when needed.
Development of content for CX including video shorts, images and graphics (utilizing Canva & iPhone editing program).
Update website content as needed across the entire website including projects, homepage, and products.
Management of Shopify product catalog ensuring product data consistency and accuracy including copy, images, and pricing.
Work with vendors on website plugin including Wavia and Bazaarvoice.
Coordinate and work with agency and Digital Marketing Manager to make SEO updates to all sites.

Requirements

Minimum 2-5 years marketing experience, project management, data analysis skills and understanding of email marketing or an equivalent combination of education, training, and experience as determined by the hiring manager and Human Resources.
Working knowledge of Microsoft based software: word, excel, PowerPoint

Preferred

Bachelor’s Degree in Business, marketing communications related field is desired
Canva skills preferred but not required
Experience with HubSpot, Shopify, Wavia or Bazaarvoice preferred but not required
Must be able to work independently

Benefits

Starting at 4 weeks PTO per year
401(k) and a company match
Profit Sharing Medical + Company HSA contribution
Wellness Program
Dental
Vision
Life Insurance
Disability
6 Weeks Parental Leave
Long term care insurance

Wagner Spray Tech

About Wagner SprayTechWagner Spray Tech – Americas is part of the Decorative Finishing division. We cover Canada, USA, Latin and South America. These products are Designed, Engineered, and Assembled here in Plymouth with a large 220,000 square foot distribution center in Otsego. These products are sold and shipped worldwide.The Decorative Finishing division has three product lines.DECORATIVE FINISHING (Consumer)Paint spraying equipment, paint rollers, and steam wallpaper-steamers for the do-it-yourself marketPROFESSIONAL FINISHING (Contractor)Paint spray equipment for the application of varnishes, emulsions, and plaster in the contractor businessPERSONAL CARESpraying equipment for the skin treatment application (Sun Tanning)Our Vision: We are the most innovative company in fluid and powder applications in everything we do. Our Mission: We bring color, protection and functions to surfaces. Our Values: OPEN - We are open to change and innovation. ACCOUNTABLE - We hold ourselves accountable for our actions. PROGRESSIVE - We want to continuously improve in everything we do.COOPERATIVE - We treat our employees, our customers, our suppliers and all other stakeholders as partners.CUSTOMER CENTRIC: The customer is our focus.For more information, visit wagnerspraytech.com, Facebook.com/WagnerPainting, youtube.com/WagnerPainting or follow @WagnerSprayTech on Twitter & Pinterest http://pinterest.com/wagnerspraytech/https://www.wagnerspraytech.com/outdoor-projects/

Founded in 1953

Minneapolis, Minnesota, USA

566 employees (40 in marketing)

www.wagnerspraytech.com