Responsibilities

• Build and maintain positive relationships with referring dental offices and community partners.
• Visit referring offices regularly to strengthen relationships and support practice visibility and referral growth.
• Coordinate and attend promotional events, educational programs, community events, study clubs, and outreach activities.
• Assist with social media updates, online engagement, and website coordination.
• Prepare and distribute marketing materials, educational resources, promotional items, and referral support materials.
• Track referral activity and assist with reporting and growth initiatives.
• Support internal office culture initiatives, employee engagement activities, and office celebrations.
• Assist with community outreach and initiatives that enhance the visibility and reputation of the practice.
• Assist patients with scheduling, insurance coordination, and treatment-related questions to help create a seamless patient experience.
• Support insurance verification and benefit review processes to help ensure accurate treatment estimates and financial communication.

Requirements

• 2+ years of experience in healthcare, dental, patient coordination, insurance coordination, treatment planning, marketing, customer service, or related experience preferred.
• Previous dental, oral surgery, specialty healthcare, or insurance coordination experience strongly preferred.
• Strong interpersonal and relationship-building skills.
• Excellent communication and customer service abilities.
• Comfortable discussing insurance, treatment coordination, and patient financial responsibilities professionally and compassionately.
• Highly organized with strong attention to detail and follow-through.
• Ability to balance patient-facing responsibilities with operational and administrative tasks.
• Comfortable working independently while also contributing collaboratively within a team environment.

Preferred

• 2+ years of experience in healthcare, dental, patient coordination, insurance coordination, treatment planning, marketing, customer service, or related experience preferred.
• Previous dental, oral surgery, specialty healthcare, or insurance coordination experience strongly preferred.
• Familiarity with social media platforms, digital communication tools, and basic marketing support activities preferred.
• Proficiency in Microsoft Office and general computer skills.