Responsibilities

• Publish and schedule approved content across priority platforms, including Instagram, Facebook, TikTok, YouTube, Pinterest, and emerging channels.
• Configure approved captions, tags, metadata, thumbnails, links, and other post-level settings based on platform requirements.
• Complete pre-publish quality checks for copy, creative assets, links, tagging, accessibility, and platform settings.
• Monitor live content, confirm successful publication, and troubleshoot or escalate publishing issues as needed.
• Support routine channel maintenance and administration within approved social media tools.
• Monitor brand conversations, category discussions, competitor activity, platform updates, and emerging social trends.
• Compile listening summaries and surface relevant examples, audience observations, and changes in platform behavior.
• Monitor comments, messages, mentions, and moderation queues; support responses using approved guidelines and escalation processes.
• Escalate customer concerns, product issues, sensitive topics, and potential reputational risks to the appropriate partners .
• Collect, organize, and validate platform and campaign data for recurring performance reports.

Requirements

• Must be actively enrolled in a bachelor’s degree program from an accredited institution.
• Pursuing a degree in Marketing, Communications, Advertising, Journalism, Digital Media, Public Relations, Business, or a related field preferred.
• Must be legally authorized to work in the United States on an ongoing basis without company sponsorship.

Preferred

• Strong interest in social media, digital marketing, content operations, and emerging digital trends.
• Working knowledge of major social platforms, including Instagram, TikTok, Facebook, YouTube, Pinterest, and LinkedIn.
• Exceptional attention to detail and commitment to accurate execution.
• Strong organizational and time-management skills, with the ability to manage recurring tasks and multiple deadlines.
• Clear written and verbal communication skills.
• Analytical curiosity and interest in translating data into useful observations.
• Ability to learn new systems, technologies, and digital tools quickly.
• Sound judgment and willingness to follow established governance and escalation processes.
• Proficiency in Microsoft Excel, PowerPoint, and other Microsoft Office applications.