Responsibilities

• Assist with administrative tasks and events coordination; handle inquiries and move-ins as needed.
• Maintain thorough knowledge of the property to accurately represent it to referral sources and prospects.
• Walk the daily tour route to ensure readiness and provide tours as a backup to the Marketing Department.
• Handle all inbound phone, walk-in, and mail inquiries; process inquiry cards, update marketing database, and follow up as directed.
• Qualify prospects, convert to tours, and convert tours to deposits using the sales process when needed.
• Organize, plan and manage all marketing events within approved budgets.
• Attend resident, family inquiry, and referral source events both on-site and off-site.
• Serve as a liaison for residents and families; ensure a smooth transition for new residents.
• Complete and accurately follow a new move-in checklist.

Requirements

• Flexible and able to adapt to change, make decisions in stressful situations, and prioritize tasks.
• Able to process information and follow written or oral instructions with common sense.
• Able to analyze, solve and respond to problems or concerns.
• Able to count and perform moderately complex math problems.
• Highly motivated and able to work independently.
• Able to obtain and maintain valid first aid certification.
• Must pass a Criminal Background check and Health Screening tests, including physical and TB Tests.
• May require vaccination and adherence to PPE and regular health screening per regulatory guidelines.