ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

1. Maintains a clean and safe work environment. Performs duties in compliance with safety procedures.
2. Regular and reliable attendance is a fundamental requirement of this position. Employees are expected to be punctual and consistently present during their scheduled work hours to ensure the effective and efficient operation of the business.
3. Resolves problems or emergency situations according to established policies and procedures, or refers to the supervisor when necessary.
4. Maintains a general awareness of company-wide marketing needs and keeps the Marketing Director informed of any concerns. Acts to handle difficult guests, vendors, and employees in a diplomatic, courteous, and positive manner.
5. Enthusiastic while making announcements to guests through PA and conducting promotional drawings.
6. Responsible for ensuring all marketing signage is updated, including TVs and posters. Proofreads all marking materials. 
7. Uses Synkros Gaming Management System to update customer information.
8. Communicates accurate information about the casino and performs related administrative support duties effectively and promptly. Promotes a positive image and the goodwill of the company in all marketing activities.
9. Provides guests, vendors, and employees with assistance, troubleshooting, and problem resolution as efficiently and promptly as possible.
10. Performs a variety of administrative support duties, including customer service, secretarial, scheduling, word processing, data entry, statistical, financial analysis, creating spreadsheets, report writing, recordkeeping, copying, faxing, delivery and distribution of mail, and other general office support activities.
11. Interacts with numerous customers during work shifts, making an effort to become familiar with customers and develop positive relationships. 
12. Promotes all gaming activities and is knowledgeable about slot machine payouts, operations, and club membership. Promotes and signs customers up for Players Club cards.
13. Develops and maintains effective working relationships and good customer service skills with all guests and employees. Responds to questions from guests promptly and accurately.  Provides personal attention to guests and assists with information on obtaining change, gaming rules, verification of winnings, and other assistance, as necessary.
14. Performs duties in compliance with the Colorado Limited Gaming Act, Internal Control Minimum Procedures, internal policies and procedures, and Colorado Limited Gaming Regulations.
15. Maintains alertness for performance of all responsibilities and a general awareness of marketing operations at all times. Takes appropriate action based on observations, as directed or as established.  Informs Marketing Director of any concerns. 
16. Performs other duties, including special projects, as needed and directed.

QUALIFICATION REQUIREMENTS:

Job is on site in Cripple Creek, Colorado. Demonstrated experience within a marketing environment is preferred. Demonstrated experience responding to a high volume of telephone calls, and developing and maintaining positive relations with applicants, guests, vendors, and employees. Demonstrated experience performing within specific deadlines or under pressure.  Demonstrated experience problem solving, organizing, and prioritizing work. Demonstrated experience with graphics, spreadsheets and analysis programs.

EDUCATION AND/OR EXPERIENCE: Bachelor’s Degree, or equivalent in education and experience. One (1) or more years of customer service or hospitality experience. One (1) or more years of recent and related successful experience marketing casino games is preferred.

LANGUAGE SKILLS: Demonstrated effective and diplomatic oral and written communication skills using English.

CERTIFICATES, LICENSES, REGISTRATIONS: Must have a valid and current State of Colorado Gaming License.  

OTHER SKILLS/ABILITIES:  Strong verbal communication skills, including experience handling difficult customer relations. Demonstrated experience and proficiency on a variety of computer programs. Demonstrated experience using a multi-line telephone system is desired. 

WORK ENVIRONMENT:  Essential duties involve working with large numbers of people while primarily in an inside environment, which is frequently loud or contains high noise levels.  

COMPENSATION & BENEFITS:

$20.00- $23.00 per hour based on experience; Must be available to work Fridays, Saturdays and Sundays.

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, 401k retirement plan which includes a matching contribution after one (1) year of service, a generous paid time off program, paid transportation from Colorado Springs, Woodland Park and Pueblo, free local gym membership, tuition reimbursement, fabulous resort perks, and more.