Marketing Coordinator, Home Game
Bellota Labs
Redwood City, CA (Remote)
$130K/yr - $170K/yrIn-houseFull-timeMid level3+ years exp.
2 hrs ago
Marketing Coordinator - Commercial Interiors
Cartersville, GA (Hybrid)
Salary Not AvailableEntry LevelFull time
Posted 2 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Summary
Own the front-line customer support and cross-functional collaboration loop, turning inquiries into fast, accurate solutions while shaping resources and processes to better serve sales and clients.
- Customer Support & Troubleshooting: Respond to high-volume inquiries across phone, email, and chat with accurate product and installation guidance.
- Cross-Functional Alignment: Partner with Account Executives, RVPs, and marketing/technical teams to fulfill standard and custom requests.
- Continuous Improvement & Resources: Maintain data-driven resources and capture feedback to drive process and content improvements.
Job Description
Responsibilities
- Act as a primary resource for sales teams and clients, managing high-volume inquiries across phone, email, and live chat with a focus on responsiveness and quality solutions
- Provide accurate and consultative support on product specifications, installation, applications, and brand positioning across multiple flooring categories
- Partner closely with Account Executives , RVPs, and cross-functional teams to fulfill both standard marketing and custom requests
- Collaborate with Technical Services, Customer Service, R&D, Samples , and Marketing teams to resolve complex issues and ensure a seamless customer experience
- Maintain and continuously improve internal and external-facing resources, ensuring data accuracy, accessibility, and consistency
- Support marketing initiatives and strategic projects with a focus on speed, quality, and alignment to market needs
- Capture customer and salesforce feedback, identify trends, and drive continuous improvement
- Bachelor’s degree in Marketing , Communications, Business, or related field or equivalent experience in roles supporting sales teams and clients with product, technical, or marketing-related inquiries in a fast-paced environment
- Demonstrated ability to manage high-volume customer or client interactions in a fast-paced, service-oriented environment
- Strong digital and systems proficiency (Microsoft Office; experience navigating databases, resource centers, or CRM tools such as Salesforce is a plus)
- Ability to be onsite in Cartersville minimum 4 days a week
- Required Competencies:
- - Communicate Effectively
- - Initiate Action
- - Learn & Apply
- - Collaborate
- - Build Customer Satisfaction
- Exposure to commercial interiors, flooring, architecture/design, or construction industries
- Familiarity with product specifications or installation processes
- Experience supporting field sales teams or client-facing roles
- Basic graphic design or content development experience
- Experience working in InDesign
- Experience working with global teams or diverse customer bases
- Medical, dental, and vision insurance
- Life insurance and disability coverage
- Tuition reimbursement
- Employee assistance program
- Health savings account
- Paid Time Off
- Parental Leave
- 401K and Retirement Plans
- Product discounts for employees
- Adoption assistance
- Shaw Family Health Center (Dalton, GA, and Cartersville, GA, locations)
Shaw Industries
Shaw Industries Group, Inc. is a leader in flooring and other surface solutions designed for residential housing, commercial spaces and outdoor environments. Leveraging strengths in design, innovation and operational excellence, the company takes a people-centered, customer-focused, and growth-minded approach to meet diverse market needs. It creates differentiated customer experiences through its expansive portfolio of brands: Anderson Tuftex, COREtec, Shaw Floors, Patcraft, Philadelphia Commercial, Shaw Contract, Shaw Sports Turf, Shawgrass, Southwest Greens, Watershed Geo and more. Headquartered in Dalton, Georgia, Shaw is a wholly owned subsidiary of Berkshire Hathaway, Inc. with approximately $6 billion in annual sales and 18,000 associates worldwide.
