Marketing Coordinator - Commercial Interiors at Shaw | Cartersville, GA

Marketing Coordinator - Commercial Interiors

Cartersville, GA (Hybrid)

Salary Not AvailableEntry LevelFull time

Posted 2 months ago

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Job Summary

Own critical customer-facing support and cross-functional collaboration to ensure fast, accurate guidance on product specs and installation while feeding insights to sales, marketing, and product teams to improve resources and processes.

Serve as primary escalation and consultative resource for sales teams and clients across phone, email, and live chat.
Coordinate with Account Executives, RVPs, and internal teams to deliver standard and custom requests and keep data accurate.
Capture feedback, identify trends, and drive continuous improvement across resources and customer experience.

Job Description

Responsibilities

Act as a primary resource for sales teams and clients, managing high-volume inquiries across phone, email, and live chat with a focus on responsiveness and quality solutions
Provide accurate and consultative support on product specifications, installation, applications, and brand positioning across multiple flooring categories
Partner closely with Account Executives, RVPs, and cross-functional teams to fulfill both standard marketing and custom requests
Collaborate with Technical Services, Customer Service, R&D, Samples, and Marketing teams to resolve complex issues and ensure a seamless customer experience
Maintain and continuously improve internal and external-facing resources, ensuring data accuracy, accessibility, and consistency
Support marketing initiatives and strategic projects with a focus on speed, quality, and alignment to market needs
Capture customer and salesforce feedback, identify trends, and drive continuous improvement

Requirements

Bachelor’s degree in Marketing, Communications, Business, or related field or equivalent experience in roles supporting sales teams and clients with product, technical, or marketing-related inquiries in a fast-paced environment
Demonstrated ability to manage high-volume customer or client interactions in a fast-paced, service-oriented environment
Strong digital and systems proficiency (Microsoft Office; experience navigating databases, resource centers, or CRM tools such as Salesforce is a plus)
Ability to be onsite in Cartersville minimum 4 days a week

Preferred

Exposure to commercial interiors, flooring, architecture/design, or construction industries
Familiarity with product specifications or installation processes
Experience supporting field sales teams or client-facing roles
Basic graphic design or content development experience
Experience working in InDesign
Experience working with global teams or diverse customer bases