The Marketing Coordinator provides comprehensive support to OEM Account Managers, ColorWorks team members, and customers. This role ensures timely communication, accurate documentation, and seamless coordination of customer projects. In addition to supporting sales activities and customer interactions, this position provides essential administrative support and assists with onsite coordination for customer visits, workshops, and ColorWorks sessions.

Responsibilities

• Customer Service & Sales Support

  • Serve as a primary support contact for OEM Account Managers and customers, ensuring prompt, professional, and solution focused service.

  • Assist with inquiries, order related tasks, sample coordination, documentation needs, and project timelines.

  • Participate in customer visits and virtual meetings; provide follow-up on action items to ensure customer satisfaction.

  • Review and verify samples, color chips, and project components prior to shipment.

• Project & Operations Coordination

  • Partner with ColorWorks team members and lab personnel to ensure efficient and timely project execution.

  • Coordinate converter samples and customer project needs with internal production.

  • Track match components, customer resins, color standards, and project milestones.

  • Support the transfer database process and maintain data accuracy for OEM transfers.

• Administrative Support

  • Provide administrative support to the ColorWorks and OEM Account Management teams, including scheduling, documentation management, and preparing customer materials.

  • Maintain organized records, reports, and tracking files to support project flow and customer communication.

  • Prepare and assemble meeting packets, presentation materials, and sample kits for internal and customer-facing activities.

  • Assist with SAP entries, documentation updates, and general office support activities as needed.

• Onsite Event & Customer Visit Coordination 

  • Assist with planning and coordinating onsite customer visits, workshops, ColorWorks sessions, and technical demonstrations.

  • Manage logistics such as meeting room scheduling, setup, customer hospitality needs, and ensuring a professional onsite experience.

  • Coordinate with production, labs, and support teams to ensure all materials, samples, and presentations are ready for onsite events.

• Data, Documentation & System Support

  • Maintain accuracy in SAP, TX database, and related internal systems.

  • Prepare product code documentation, compliance documents, and materials such as Reach documentation for international shipments.

  • Provide support for reporting, project tracking, and other data driven needs.

• Other Duties

  • Perform additional tasks assigned to support team, customer, and operational needs.

  • Participate in SAP and internal systems training as required.