Responsibilities

• Content Engine: Write and produce compelling content across formats, including internal announcements, marketing and sales collateral, intranet content, web copy, social posts, thought leadership, and scripts. Design and implement templates, prompt libraries, and modular messaging components grounded in strong copywriting principles.
• Content Workflows: Develop scalable content workflows that improve efficiency while ensuring quality, consistency, compliance, and brand integrity.
• Governance & Quality: Lead Content Governance & Quality; establish and maintain governance frameworks that uphold voice, tone, accuracy, and regulatory standards.
• Copy Standards & Narratives: Write and refine copy standards, messaging guidelines, and narrative frameworks used by teams and AI tools.
• Editorial Direction: Conduct content reviews and provide editorial direction to ensure clarity and consistency at scale.
• Cross-Functional Collaboration: Partner Across the Business; collaborate with Communications, Brand, Marketing, Sales Enablement, and subject matter experts to translate complex ideas into clear, compelling content
• Executive Support: Provide strategic copywriting support for executive communications, flagship initiatives, and high-visibility narratives
• Speed & Performance: Measure and optimize content production, engagement, clarity, and consistency.
• AI & Innovation: Evaluate and integrate emerging AI content technologies; build scalable, AI-assisted messaging framework and process that preserves a unified core narrative while adapting for channels and audiences.
• Output Quality: Produce exemplary copy variations that help scale high-quality, on-brand messaging.

Requirements

• 5+ years in editorial and writing roles. content strategy or communications.
• Demonstrated copywriting expertise, with strong command of tone, clarity, narrative structure, and messaging hierarchy.
• Hands-on experience with AI content tools, automated content workflows, and structured content systems.
• Strong understanding of content governance and brand voice.
• Systems thinking mindset and ability to design scalable content operations.

Nice to Have

• Experience in regulated industries (insurance, financial services, healthcare).
• Background in internal/external communications or editorial leadership.
• Familiarity with metadata models, taxonomies, CRM platforms, and content automation tools.
• Ability to lead cross‐functional alignment and influence stakeholders.

Benefits

• Generous Paid Time off
• Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
• Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
• Generous employee referral bonus program of $1,500 per hired referral
• Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
• Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
• Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
• Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
• Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
• 50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
• EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation