Responsibilities

• Build EPIC's Content Engine
• Write and produce compelling content across formats (announcements, marketing and sales collateral, intranet content, web copy, social posts, thought leadership, and scripts).
• Develop scalable content workflows that improve efficiency while ensuring quality, consistency, compliance, and brand integrity.
• Lead Content Governance & Quality
• Write and refine copy standards, messaging guidelines, and narrative frameworks used by teams and AI tools.
• Conduct content reviews and provide editorial direction to ensure clarity and consistency at scale.
• Partner Across the Business
• Collaborate with Communications, Brand, Marketing, Sales Enablement, and subject matter experts to translate complex ideas into clear, compelling content
• Provide strategic copywriting support for executive communications, flagship initiatives, and high-visibility narratives
• Improve Content Speed & Performance
• Measure and optimize content production, engagement, clarity, and consistency.
• Use copywriting expertise to continuously improve outputs and train models to better reflect EPIC’s brand voice.
• Drive Innovation & Future Ready Operations
• Evaluate and integrate emerging AI content technologies.
• Build scalable, AI-assisted messaging framework and process that preserves a unified core narrative while adapting for channels and audiences.
• Produce exemplary copy variations that help scale high-quality, on-brand messaging.

Requirements

• 5+ years in editorial and writing roles. content strategy or communications.
• Demonstrated copywriting expertise, with strong command of tone, clarity, narrative structure, and messaging hierarchy.
• Hands-on experience with AI content tools, automated content workflows, and structured content systems.
• Strong understanding of content governance and brand voice.
• Systems thinking mindset and ability to design scalable content operations.

Preferred

• Experience in regulated industries (insurance, financial services, healthcare).
• Background in internal/external communications or editorial leadership.
• Familiarity with metadata models, taxonomies, CRM platforms, and content automation tools.
• Ability to lead cross‐functional alignment and influence stakeholders.

Benefits

• Generous Paid Time off
• Managed PTO for salaried/exempt employees; 22 PTO days for hourly/non-exempt; 12 holidays; 4 early-close days
• Paid parental leave, pregnancy disability and bonding leave, organ donor/bone marrow donor leave
• Employee referral bonus program
• Employee recognition programs and awards
• Employee Resource Groups
• Professional growth & development: Mentorship, Tuition Reimbursement, Leadership Development
• Unique benefits: Pet Insurance, Identity Theft Protection, Legal Planning, Family Planning, Menopause & Midlife Support
• 401(k) matching, medical/dental/vision, wellness programs