Responsibilities

• Our In-House Marketing Representative entails generating leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.
• You will also provide both customer and concierge services to all guests projecting a professional company image.
• Additional Responsibilities: Conducts pre-arrival calls to owners, renters, and exchangers.
• Confirms appointments with guests to ensure tour reservations and improve show rate.
• Completes required paperwork accurately and completely for each tour.
• Checks availability so as to not overbook tour waves. Ensures guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
• Follows gifting procedures to ensure costs are met monthly.
• Provides location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
• Distributes only HGV-authorized information, collateral, and materials.
• Maintains location operating standards.

Requirements

• Experience in customer service for at least a year is vital.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
• Proficiency in English is required (speak, read, write).

Preferred

• Minimum of 2+ years' experience selling and booking tours, activities, concierge services.
• 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.