Responsibilities

• Conduct professional inbound and outbound phone conversations with guests to promote and book vacation ownership presentations, previews, and mini-vacation packages.
• Respond to guest inquiries through email and phone communications while delivering exceptional customer service and creating exceptional vacation experiences.
• Use computer applications, telecommunications systems, and CRM tools to lead guest interactions, track reservations, and maintain accurate records.
• Provide concierge services by recommending local dining experiences, activities, and attractions while presenting Hilton Grand Vacations ownership opportunities.
• Demonstrate strong time management and organizational skills to effectively manage multiple guest requests, follow-ups, and booking opportunities throughout the day.
• Distribute approved promotional information and provide excellent customer service to all guests while projecting a professional company image.
• Assist in the implementation and tracking of current and future marketing programs according to the standards of integrity adhered to by Hilton Grand Vacations.
• Maintain prompt follow-up communication with prospective guests through phone calls and email correspondence to improve engagement and booking conversion opportunities.

Requirements

• Excellent verbal and written communication skills with a professional and engaging phone presence.
• Computer proficiency, including experience with email, Microsoft Office applications, CRM systems, and telecommunications platforms.
• Ability to effectively manage time, prioritize tasks, and work independently in a fast-paced environment.
• Strong attention to detail and commitment to delivering an exceptional guest experience.
• Ability to build rapport and establish positive relationships with guests through phone and electronic communications.
• Ability to work a flexible schedule including evenings, holidays, and weekends.
• High School diploma or equivalent.

Preferred

• Previous experience in customer service, call center, hospitality, sales, reservations, or concierge environments preferred.
• Detailed understanding of the island of Hawaii with ability to explain activities, restaurants, and destinations throughout the island.
• Previous experience working in a commission-based sales or marketing environment.
• Preferred candidates are located in Hawaii and have knowledge of Island activities.

Benefits

• Day One Medical Coverage: Medical, dental, and vision insurance starting your first day.
• Generous Paid Time Off: Vacation, sick time, and paid parental leave.
• Financial Benefits: 401(k) with company match, life insurance, and an employee stock purchase program.
• Career Growth & Development: Tuition reimbursement for job‑related degrees and certifications.
• Exclusive Travel Perks: Team Member discounts, travel programs, and resort benefits.
• Award‑Winning Culture: Hilton Grand Vacations has earned four out of five stars for work‑life balance and family‑friendly benefits and is recognized by Newsweek as one of America’s Greatest Workplaces for Parents & Families.