Responsibilities

• In partnership with team and department leadership, develop and maintain an integrated content strategy for IT Services communications
• Plan, oversee, and execute editorial calendars across ITS channels, including its.northeastern.edu and the Tech Update newsletter
• Serve as editor of the monthly Tech Update newsletter, managing content planning, stakeholder coordination, editing, and distribution
• Ensure content across channels is coordinated, timely, and aligned with ITS and university priorities
• Balance AI-focused content with broader IT Services communications, including service updates, project launches, governance messaging, and change initiatives
• Advise stakeholders on content opportunities, timing, and channel selection based on audience needs and goals
• Support change management communications related to new or evolving technologies, including AI capabilities
• Develop content that explains AI tools, use cases, guidance, and responsible use practices in clear, plain language for non-technical audiences
• Write and edit compelling copy for web, email, digital, print, user interfaces, and other channels
• Partner with team members, stakeholders, and leaders in IT and around the university to ensure content is accurate, practical, and aligned with university priorities and brand standards

Requirements

• Demonstrated experience in a mid-level communications, marketing, or content role
• Exceptional writing, editing, and proofreading skills
• Proven experience planning, maintaining, and executing editorial calendars across multiple channels
• Ability to communicate complex or technical topics clearly and concisely
• Experience developing and executing content strategies and campaigns
• Strong project management skills with the ability to manage multiple priorities and stakeholders
• Experience creating and managing digital content, including web and email
• Familiarity with web content management systems and digital platforms
• Demonstrated interest in and comfort using AI tools in daily work
• Collaborative mindset and ability to work effectively in a complex organization

Preferred

• Experience communicating about technology, data, analytics, or AI-related topics
• Hands-on experience using AI tools for content creation, editing, research, or design
• Experience with email marketing platforms, analytics tools, or content performance reporting
• Knowledge of UX writing principles and web accessibility standards
• Experience with visual, video, or multimedia storytelling
• Curious and proactive learner, especially around emerging technologies and AI
• Strong attention to detail and commitment to quality
• Strategic thinker who can balance long-term planning with day-to-day execution
• Adaptable and comfortable working in a fast-changing environment
• Excellent interpersonal skills and ability to build trust with stakeholders