Responsibilities

• Manage the day-to-day operations, maintenance, and improvement of the patient experience platform tailored for the IKC patient population.
• Make well-reasoned recommendations to keep work moving forward, assisting the Patient Experience team to develop and deploy enhancements, including but not limited to:
• Refined user dashboards and reporting tools
• Expansions to new IKC populations or users
• Additional survey moments or questions
• Integrations with other platforms and tools
• Manage projects and processes, delivering against project goals rather than just task-based assignments.
• Prioritize and delegate work effectively, holding yourself and others accountable for the accuracy, quality, and timeliness of outcomes.
• Consistently and effectively communicate project progress and results with stakeholders, establishing next steps to improve outcomes.
• Garner insights from objective and subjective qualitative and quantitative data sources.

Requirements

• Bachelor's degree required
• 3-5 years of relevant experience (Updated from 0-2 to better reflect P3 expectations)

Preferred

• Experience within the SaaS industry or customer experience management preferred but not required

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.