Responsibilities

• Communications (Internal): Execute employee facing communications across the organization, maintaining standards for tone, clarity, and consistency.
• Draft and deploy messaging for operational updates, leadership announcements, and company wide communications.
• Manage delivery through Brevo, Outlook, and Microsoft Teams, selecting the right channel for the audience and message.
• Support change management communications, translating operational and organizational changes into clear employee messaging.
• Manage the Yodeck digital displays in the office: content, design, and ongoing updates.
• External and client: Execute client communications, managing the external messaging platform including audiences and segmentation, working with technical and operational teams on automations and data in HaloPSA.
• Build and manage automated and manual communications for operational messaging (maintenance windows, incidents, alerts) and non operational messaging (announcements, service updates, campaigns).
• Maintain standardized templates and build SOPs so recurring communications stay accurate and timely.
• Align external messaging with service delivery, operations, and leadership priorities.
• Culture and engagement: Provide templating, design, and execution support for culture and engagement initiatives, including celebrations, recognition, and Employee Spotlight content, aligned with the strategy owned by the Chief Flourishing Officer.

Requirements

• 2 to 4 years in marketing, communications, or a related role, or a portfolio that demonstrates equivalent capability, with demonstrated campaign execution and content production.
• Working knowledge of email marketing platforms and marketing automation workflows.
• Proficiency with design tools such as Canva, and with content management systems.
• Understanding of SEO fundamentals, social media strategy, and digital marketing best practices.
• Proficiency in Microsoft 365.

Preferred

• Experience in the technology sector, MSP environment, or B2B IT services marketing.
• Experience supporting marketing in regulated industries such as HIPAA, CMMC, or DoD.
• Familiarity with CRM tools, HaloPSA, or similar PSA and ticketing platforms.
• Experience guiding junior staff, coordinators, or contractors.
• Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent work experience.

Benefits

• Medical, dental, and vision coverage.
• 401(k) with a 4% Safe Harbor match, plus profit sharing based on company performance.
• Three weeks PTO, flex time, and paid holidays.
• Support for conferences, certifications, and continued learning.