Marketing, Communications & Customer Engagement Manager

Pennsylvania, USA (Hybrid)

Salary Not AvailableMid Level5+ years exp

Posted 2 weeks ago

Job Summary

Own end-to-end digital marketing and customer engagement strategy, leading AI-enabled campaigns, e-commerce growth, and cross-functional partnerships to drive market expansion.

  • Oversees Digital Marketing, Brand Visibility & Communications.
  • Drives AI usage, digital engagement channels, and zero-touch sales initiatives.

Job Description

Responsibilities

  • Digital Marketing, Brand Visibility & Communications • Drive digital marketing and communication strategies to increase visibility in key North American markets. • Deploy integrated digital campaigns using AI‑powered tools to enhance customer interaction and personalization. • Ensure customer‑centric messaging for key applications with Product Teams. • Restructure internal and external communications aligned to market‑segmentation priorities. AI, Digital Engagement & Organizational Enablement • Expand AI usage to strengthen marketing efficiency, customer experience, and digital sales processes. • Advance digital engagement channels including chat, email automation, and virtual support to enable scalable, high‑quality interactions. E‑Commerce & Zero‑Touch Sales Growth • Lead e‑commerce strategy to increase zero‑touch orders above 30%. • Partner with Business Lines and customer‑facing teams to build proactive digital sales initiatives that convert online traffic and improve digital buying journeys. Market Strategy, Targeting & Business Growth • Build market‑segmentation strategies with Business Lines to map opportunities and prioritize high‑growth segments. • Focus marketing, communications, and digital sales on targeted segments to generate new business and increase market share. • Provide BLMs with market‑trend analytics and business‑development insights. Team Leadership & Customer Engagement • Lead Customer Success and Digital Marketing teams to deliver best‑in‑class digital engagement. • Strengthen alignment with Business Lines and Sales to increase usage of digital tools and visibility throughout the sales process. • Implement processes and KPIs that reinforce a customer‑centric mindset. • Oversee customer‑experience strategy and drive digital process improvements. Technology, Tools & Optimization • Advance digital technologies and AI tools to improve performance and customer experience. • Use HubSpot and other digital systems to streamline internal processes. • Integrate C4C into all marketing and lead‑generation initiatives. • Optimize use of tools such as ZoomInfo to improve sales effectiveness. Content, Events & External Presence • Lead digital content creation aligned with market segmentation and application messaging. • Engage customers across social media, digital platforms, and industry events to strengthen Leybold’s brand reputation.

Requirements

  • B.S. degree or equivalent in Marketing or Communications.
  • Minimum 5 years in marketing/communications management and selling a product or service.
  • Digital marketing and/or e‑commerce experience strongly preferred.
  • Experience developing custom landing pages, HTML emails, and other front‑end solutions.
  • HubSpot experience strongly preferred.
  • SEO and site‑optimization knowledge.
  • Effective communication across all business levels.
  • Ability to negotiate solutions across multiple technical/business areas and vendors.
  • Proven team‑leadership and vendor‑management ability.
  • Basic SAP/C4C knowledge.

Preferred

  • Proficient in spanish is a plus
  • Flexible, curious mindset with willingness to test new concepts and adapt to evolving technology.
  • Challenges existing methods and seeks continual improvement.
  • Thrives in an agile environment.
  • Strong critical thinking and problem‑solving skills.

Benefits

  • We offer a competitive compensation package (Relocation Assistance, Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, relocation assistance, short-term and long-term disability and more)
  • The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
Atlas Copco Group logo

Atlas Copco Group

Atlas Copco Group enables technology that transforms the future. We innovate to develop products, services and solutions that are key to our customers’ success. Our four business areas offer compressed air and vacuum solutions, energy solutions, dewatering and industrial pumps, industrial power tools and assembly and machine vision solutions. In 2024, the Group had revenues of BSEK 177, and at year end about 55 000 employees.

Stockholm, Stockholm County, SWE
49K employees (1,180 in marketing)

Marketing Team

Marketing Team Size
1,133 (2% of company)
Median Career Experience
9 years
Median Tenure
4.8 years
Marketing Roles Posted (Last 30 Days)
6

Traffic Signals

Monthly Visitors
97K
Traffic Source Mix
Search
49.6%
Direct
32%
Referral
11.2%
Social
5.9%
Paid
1%

Headcount Trend

Current headcount: ~48.6K

Recent News

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Marketing, Communications & Customer Engagement Manager

Atlas Copco Group · Pennsylvania, USA · Hybrid