Marketing and Communications Coordinator

Responsibilities

• Serve as the first point of contact for Museum staff and the public for questions and information pertaining to marketing and communications and appropriately route and address inquiries.
• Proactively identify or anticipate issues and use judgement to resolve in a timely manner.*
• Organize and coordinate active calendars by scheduling all requested appointments and meetings for the CMVEO and CDIO. Schedule and organize meetings for the MarCom department and project teams.*
• Process expense reports for the CMVEO and CDIO. Create spreadsheets and PowerPoint presentations and perform other administrative tasks to assist the CMVEO as directed in a timely manner.*
• Manage MarCom accounting processes by creating POs, securing approvals, and processing invoices for received goods and services. Liaises with the Accounting department and vendors as needed.*
• Lead the processing and fulfillment of approved donation requests, including communications and delivery and updating the centralized database; coordinate mailings and shipments of giveaways.
• Maintain billboard and sandwich board calendars. Coordinate changes with stakeholders and vendors to implement seasonal changes.*
• Process and distribute weekly and monthly zip code reports and update spreadsheets in a timely manner. Prepare additional attendance reports as requested.
• Serve as the primary liaison with customer satisfaction survey market research firm. Keep an archive of Customer Survey Reports and distribute to stakeholders. Oversee survey updates, including graphic design changes and printing.*
• Serve as primary coordinator for the CMoG annual data repository, working to update, compile, analyze, and document year-over-year data across departments for institutional impact reports, surveys, and grant support.

Requirements

• Associate’s degree in marketing or communications, or similar field, required. Bachelor’s degree desired.
• Minimum one (1) year experience in a similar role.
• Demonstrated proficiency with Microsoft Office applications and cloud services such as Microsoft 365; ability to learn new job-related software and services such as MS Teams, OneDrive, and Adobe Sign.
• Demonstrated photography, videography, and editing skills using Adobe Photoshop; experience using photography equipment.
• Demonstrated understanding of Adobe Creative Suite and familiarization with online collaborative project management systems such as Monday.com.
• Respect and exemplify the mission, vision, and values of the Corning Museum of Glass in all interactions with colleagues, staff, volunteers, and the public.
• Represent the Museum in a professional manner.
• Adhere to all prescribed organizational and departmental policies and procedures.
• Think creatively to identify and resolve problems.
• Excellent interpersonal skills; work effectively and professionally with people at all levels, including external stakeholders.