Responsibilities - Developing content strategies. - Creating customer-facing materials that support the Customer Care teams and Field Outreach. - Lead internal employee communications. - Create programs to raise coworker awareness. - Develop external communication support. - Enhance the customer experience related to billing modernization and field outreach. - Collaborate with Product and Program Managers, Customer Experience, Customer Contact Centers, and external marketing and advertising agencies. - Implement high-quality customer communications that meet business goals and improve the overall customer experience. Requirements - 5–7 years of experience in a creative marketing role within a corporate environment and/or a creative/advertising agency executing multi-channel marketing communications campaigns. - Experience using qualitative and quantitative consumer research to drive communications strategies. - Excellent project management skills with the ability to manage multiple projects of moderate to complex scope. - Excellent communication skills with demonstrated ability to effectively communicate and collaborate with business leaders, internal clients, and agencies, while tailoring messages appropriately for target audiences. - Solid judgment. - Strong analytical and problem-solving skills. - Skills: management,management skills,drive,customer,project,communication,project management skills,customer experience,skills Nice to Have - Experience working in a regulated environment.