Responsibilities

• For the Customer Experience strategic initiative , you'll lead internal employee communications, create programs to raise coworker awareness, and develop external communication support.
• For Continuous Communications Improvement , you'll focus on enhancing customer experience of billing modernization and field outreach communications.
• You'll collaborate with product and program managers, CX, Customer Contact Centers, and external marketing and advertising agencies to implement top-notch customer communications that meet business goals and improve customer experience.

Requirements

• 5-7 years of experience in a creative marketing role in a corporate environment and/or creative/advertising agency executing multi-channel marketing communications campaigns.
• Must have experience working in a regulated environment, strong project management skills, and experience working in communications or marketing.
• Effective communications and storytelling, strategic thinking (marketing strategist), and data analytics and insights to drive engagement
• Experience using qualitative and quantitative consumer research to drive communications strategies.
• Excellent project management skills; ability to manage multiple projects of moderate to complex scope.
• Excellent communication skills: demonstrated ability to effectively communicate and collaborate with business leaders/internal clients, agencies, and tailor messages appropriate to the target audience.