Responsibilities

• Translate technical inputs (from release notes or product managers) into clear, error-free emails and alerts for clinical users.
• Rapidly execute urgent communications during system outages or bugs, taking an approved message, formatting it, and getting it into users' hands immediately.
• Diligently track the communications calendars, ensuring all planned updates are drafted and routed for approval well in advance of their send date.
• Serve as a shared owner of our physician email inbox. You will triage inquiries, draft responses for review, and ensure no request falls through the cracks.
• Own the routine analysis of email performance, tracking Open Rates, Click-Through Rates (CTR), and delivery metrics. Synthesize data into simple, actionable reports that help the team understand what is working and optimize future sends.
• Develop and maintain project plans, organized documentation, version control, and distribution lists.
• Shepherd content through the Legal, Compliance, and Regulatory (LCPR) review process, ensuring all feedback is incorporated before final send.
• Performs other duties and responsibilities as assigned, including but not limited to, stepping in to support senior team leads by taking ownership of routine or overflow tasks-allowing them to focus on complex strategic initiatives.

Requirements

• 3-5 years of experience in communications, marketing coordination, or related field.
• Strong Writing Skills: You can take a bulleted list of facts or features and turn it into a clear, professional email for a doctor or a hospital executive.
• Data Literacy: You are comfortable working with numbers and can explain what a "good" Open Rate looks like.
• Execution Focus: You take pride in getting the job done right and on time. You are known for being reliable and responsive, while managing multiple projects
• Tech-Savvy: Comfortable learning new platforms (email marketing tools, project management software) and managing distribution lists. Can quickly learn new platforms designed for project management, email marketing and teammate intranet.
• Growth Mindset: You are naturally curious, embrace new challenges, and actively seek opportunities to learn, grow, and expand your skills.

Preferred

• Experience with email marketing platforms (Acoustic, Mailchimp, etc.).
• Familiarity with healthcare, technical or other highly regulated environments (comfortable with medical terminology).
• Experience writing for B2B or executive audiences.

Benefits

• Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
• Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
• Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.