Responsibilities

• Support a strong and consistent expression of the brand across all marketing campaigns.
• Collaborate with internal teams (Operations, Lending, People and Talent, IT) to implement and execute marketing campaigns and initiatives that drive engagement, growth, or retention.
• Support end-to-end content production, working with external design resources to deliver content. Drive high-quality creation of content for marketing channels.
• Review, write, and edit content for typographical, brand tone and voice, and graphic consistency – e.g., direct mail, newsletters, brochures, flyers, posters, communications, etc.
• Maintain working knowledge of regulatory compliance related to member services and financial services areas.
• Resolve questions, requests, and problems courteously and within the given timeline.
• Provide project management support to ensure deadlines are met and perform other related duties as requested or assigned.
• Comply with the Bank Secrecy Act, OFAC, and USA PATRIOT Act, including but not limited to reporting suspicious activities to your supervisor and BSA Officer.
• Translate business and product objectives into clear campaign plans, timelines, and deliverables.
• Develop campaign briefs outlining target audience, key messages, offers, channels, and success measures.

Requirements

• Bachelor’s degree in marketing, business administration, or a closely related field of study;
• minimum of 7 years’ experience in marketing and/or an equivalent combination of education and experience.
• Fluency in both English and Spanish is strongly preferred.
• Certificates, Licenses, Registrations: None required.
• Geographical Location: This position may be eligible for a flexible work arrangement. Individuals working in this position must be located within the state of California. Relocation assistance is not available.