Marketing Associate

Los Angeles, CA (On-site)

Salary Not AvailableEntry Level1+ years expFull time

Posted 4 months ago

Job Summary

Own the front-line social community and partner-activation workflow for a digital-first skincare brand, coordinating content creation, real-time engagement, and partner-based events to fuel brand momentum.

  • Social Community Operations: manage daily engagement and UGC collection across Instagram and TikTok, with timely responses and content harvesting.
  • Content & Asset Flow: craft on-brand captions and hand off assets for deployment across social, email, and landing pages.
  • Partnership & Events Orchestration: oversee two active programs plus in-bar events, gifting networks, and calendar-based activations with partners and internal teams.

Job Description

Responsibilities

  • Execute daily social community engagement across Instagram, TikTok, and emerging channels under direction
  • Draft caption copy for social posts and brand-voice copy for use across social, email/SMS, and landing pages — hand off to the Digital Associate for digital deployment
  • Respond to comments, DMs, and tagged stories within 4 hours during working hours
  • Capture, request, and organize UGC from Fig Fans and guests
  • Hand off captured UGC and assets to the Digital Associate for deployment into social, Klaviyo, and landing pages
  • Manage the content phone for real-time stories, UGC reshares, and Fig Fan amplification
  • Own day-to-day Fig Fan outreach, tracking, and Asana board hygiene
  • Facilitate Fig Fan bookings and treatment coordination alongside the Guest Concierge team
  • Maintain Gorgias internal notes for every active Fig Fan
  • Manage Fig Fan referral codes, tracking, and redemption follow-up
Formula Fig logo

Formula Fig

Founded in 2019 by Jessica Walsh and Anita Chan, Formula Fig is a pioneer of experience-led, science-forward skincare destinations that transform your everyday. Our immersive, award-winning locations (Fig Bars) offer an innovative range of 30-minute, technology-driven facial treatments, neuromodulators and IV injections, all delivered by trusted medical professionals, alongside a curated assortment of skincare products. Uniquely female-founded, owned, and operated, we are powered by our deep beliefs in community, design, and service - helping all our guests #GiveAFig about their skin. Come say hello in Los Angeles, Toronto, or Vancouver - we'd love to see your face.

Founded in 2019
Los Angeles, California, USA
96 employees (5 in marketing)
Formula Fig logo

Marketing Associate

Formula Fig · Los Angeles, CA · On-site