Responsibilities

• Communicate with clients in professional manner via email/phone
• Support the AM in the coordination and execution of requests in a timely manner
• Resolve issues and problems, or complete tasks related to the client’s website, campaign or account
• Address basic client campaign and account questions
• Track all reactive client emails to ensure every client email is acknowledged before leaving for the day

Requirements

• Education: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
• Experience: 0-1 year, including internships. Great for recent graduates or early-career professionals.
• Knowledge in Scorpion’s technology suite, which includes Platform, CSX and CMS.
• Effective organizational and multitasking skills with the ability to manage multiple client and/or AM requests simultaneously.
• Proficient critical thinking and problem-solving skills.
• Strong written and verbal communication skills, with a client-first mindset. Ability to effectively communicate with sophisticated clientele.
• Attention to detail and a problem-solving approach to task management.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Demonstrated ability to correctly delegate tasks to the correct Support team.
• Confidently utilize Scorpion technology to answer basic client campaign and account questions

Preferred

• Experience in customer service, marketing, or account coordination

Benefits

• 100% employer-paid medical, dental, and vision insurance
• Flexible paid time off, so you can rest, relax, and recharge away from work
• Paid parental leave
• Paid cell phone and service
• Remote office allowance
• Professional development and development courses
• Regular manager check-ins to drive performance and career growth through Lattice