Responsibilities

• Support platform maintenance and data integrity activities across marketing systems including:
• Updating forms, templates, emails, and other operational assets within Marketo and related systems.
• Assisting with list imports, data updates, and routine maintenance activities.
• Assisting with data cleanup and consistency updates in Marketo and Salesforce.
• Support operational request intake and workflow coordination activities including:
• Completing operational and standalone requests according to established workflows and procedures.
• Helping manage requests submitted through the Marketing Ops Help Request queue.
• Updating task statuses and communicating progress updates to stakeholders.
• Assist in the creation, editing, and maintenance of Jeto launchers and related documentation by:
• Updating launcher fields.

Requirements

• Bachelor's Degree.
• Strong organizational skills and attention to detail.
• Ability to learn new technologies and systems quickly.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong problem-solving and critical-thinking skills.
• Comfortable working within established processes and workflows.
• Ability to work collaboratively within a team environment.
• Technical aptitude and interest in systems, operations, and process-oriented work.
• Experience with Google Workspace including Sheets, Docs, Slides, and Drive.

Preferred

• Prior Internship or full-time professional experience in marketing, operations, administration, or related fields preferred.
• Familiarity with marketing automation or CRM platforms such as Marketo or Salesforce preferred.
• Familiarity with project management tools such as Asana preferred.
• Experience working with data entry, spreadsheets, or operational systems preferred.
• Willingness to learn to maximize efficiency and keep up with emerging technologies that impact higher education.
• Willingness to take calculated risks and learn from outcomes in the pursuit of continuous improvement and process innovation.
• Strong interest in the intersection of marketing, technology, and education, with a desire to stay current on trends shaping the future of work and learning.

Benefits

• Regular full-time and qualifying part-time employees and their dependents are eligible for Macmillan benefits, effective on the employee’s date of hire. Macmillan also offers health benefits coverage to qualifying same-sex and opposite-sex domestic partners (may require additional documentation) of active employees.
• - Competitive pay and bonus plan
• - Generous Health Benefits (Medical, Dental, Vision)
• - Contributions to your 401k retirement account through Fidelity
• - Generous paid time off, sick time, discretionary days. and paid holidays (International Day for the Elimination of Racial Discrimination, Juneteenth, Indigenous People\u2019s Day, and more!)
• - Employee Assistance Program, Education Assistance Program
• - 100% employer-paid life and AD&D insurance
• - And much more!
• Macmillan Learning is a privately-held, family owned company that improves lives through learning. By linking research to learning practice, we develop pioneering products and learning materials for students that are highly effective and drive improved outcomes. Our engaging content is developed in partnership with the world's best researchers, educators, administrators, and developers. To learn more, please visit macmillanlearning.com or see us on Facebook , Twitter , LinkedIn or join our Macmillan Community . Macmillan Learning is a division of the Holtzbrinck Publishing Group, a family-owned global media company headquartered in Stuttgart, Germany.
• At Macmillan Learning, we believe diverse perspectives and backgrounds enrich our mission to improve lives through learning. We actively seek candidates who reflect a wide range of identities, experiences, and communities. We are an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, ethnicity, national origin, sex, sexual orientation, gender, gender identity or expression, disability status, physical ability, neurodiversity, genetic information, protected veteran status, family and economic status and background, geographical status and background, or any other characteristic protected by federal, state, or local law. You can read more about our Diversity, Equity, & Inclusion initiatives here.
• The successful candidate for this position will be an employee of Bedford, Freeman & Worth Publishing Group, LLC d/b/a Macmillan Learning. Bedford Freeman & Worth Publishing Group, LLC has developed an equal opportunity compliance program in compliance with the NY Department of Education’s guidance. Portions of the equal opportunity compliance program are available for review by applicants and employees by contacting Human Resources at Macmillan Learning.