Responsibilities

• Support commercial DSM programs operating across five jurisdictions.
• Update and maintain program marketing materials and documentation.
• Review rebate requests and coordinate submissions to the rebate processing team.
• Manage and respond to program inbox communications.
• Work within Salesforce to review and manage assigned tasks from different parts of the organization.
• Communicate with project teams to gather missing documentation, invoices, or required materials.
• Send follow-up communications and maintain clear documentation of program activities.
• Participate in weekly product/program team meetings to review priorities, key milestones, and program progress.
• Collaborate with cross-functional teams to support program operations and customer engagement.

Requirements

• Bachelor’s degree required.
• Strong communication skills (written and verbal).
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Ability to manage multiple tasks and follow up on project deliverables.
• Strong organizational and problem-solving skills.
• Ability to work both independently and collaboratively.

Preferred

• Experience with Salesforce or similar CRM platforms.
• Background or interest in the utility, energy efficiency, or regulatory environment.
• Customer service or program coordination experience.