Responsibilities

• Seeks out guests on property to sign them up for the PENN Play program, PENN Play app and iGaming apps.
• Responsible for activations during designated promotions, shows and other on-property events.
• Attends off property events to educate and register guests on the PENN Play program, PENN Play app and iGaming apps.
• Helps guests understand the PENN Play program, sports betting and iGaming apps and walk them through the registration, funding and betting process.
• Portrays an outgoing friendly demeanor towards guests and team members, responding to needs with a sense of urgency.
• Works closely with Player Development, Promotions, and Player Services to ensure superior guest satisfaction.
• Stays knowledgeable on all marketing Promotions, PENN Play initiatives and iGaming promotions.
• Effectively explains the PENN Play program benefits and how to qualify for incentives and promotions.
• Services and troubleshoots issues with the PENN Play app, PENN Wallet and iGaming apps.
• Trains new team members on the PENN Play program, PENN Play app and iGaming apps.

Requirements

• Must be at least 21 years of age.
• Bachelor’s degree (B.A./B.S.) from four-year college or university in marketing or related area; sales experience preferred.
• Must have excellent verbal, written, and interpersonal skills.
• Must have technical proficiency and knowledge in Microsoft applications (Word, Excel, PowerPoint, and Outlook)
• Strong client interface and presentation skills.
• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Must have demonstrated ability to drive toward results.

Preferred

• Bachelor’s degree (B.A./B.S.) from four-year college or university in marketing or related area; sales experience preferred.

Benefits

• Wellness programs designed to support our team members' financial, physical, and mental well-being.
• Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.
• Paid time off is earned according to the local policy and increases with the length of employment.