Responsibilities

• Own the success of the accounts you manage, ensuring deliverables, creating strategic direction, and meeting client’s goals and expectations
• Cultivate strong relationships with clients, industry leaders, freelancers, KNB vendors, and other stakeholders
• Demonstrate enthusiasm in client communications
• Offer new ideas and initiatives to the team
• Run biweekly and ad hoc client meetings
• Own project trackers and update them weekly
• Onboard new clients
• Create timelines and project trackers for new accounts
• Direct account support (PR, marketing, freelancers, etc.) to secure deliverables
• Set and influence multi-faceted strategy
• Define KPIs for accounts and communicate the status
• Ensure scopes of work are on track and on time
• Maintain a strong contribution margin per account
• Look for opportunities to upsell
• Report account standing and deliverable status to clients
• Track account expenses and update invoice sheet
• Assist with new business research, proposal writing, and presentations as needed.

Requirements

• Bachelor’s degree or higher in a marketing or communications field
• 10+ years of PR/marketing/communications project management experience
• Strategic planner and effective implementer
• Ability to maintain and foster relationships with clients and team members
• Deadline-driven and understand how to prioritize and adapt under pressure
• Knowledge of best practices in the marketing, communications, media/PR space
• Collaborative, creative, and cool under pressure

Preferred

• Experience working in healthcare, heath tech, pharma, and/or life sciences
• Agency experience
• Experience with software such as Muck Rack, Cision, PR Newswire, SEM Rush, and HubSpot
• Understanding of regulatory and compliance challenges for drug commercialization and HIPPA

Benefits

• Constant growth and career development opportunities
• Innovative and award-winning expertise
• Diverse, energetic, positive culture
• Collaborative, inclusive, engaging process
• Excellent benefits, including health, PTO, and 401k
• Never waste time commuting to an office