Marketing Account Manager

Chicago, IL (Remote)

$70K/yr – $80K/yrMid Level3+ years expFull time

Posted 2 hrs ago

Job Summary

Own and scale the client lifecycle from onboarding to growth, balancing high-volume relationship management with strategic delivery.

Lead onboarding and ensure a smooth upgrade experience for new clients
Oversee a growing portfolio and coordinate strategy with the service delivery team
Maintain proactive client communication to protect relationships and drive expansion

Own client onboarding so every new client feels the upgrade from day one
Manage a growing portfolio of clients, ramping to 50-60 over 12 months
Run client strategy and deliverables in partnership with our service delivery team
Manage client communications, including monthly calls and ongoing check-ins
Handle client escalations calmly, with clear solutions that protect the relationship
Identify and act on account growth opportunities
Collaborate with the delivery team on complex client situations

3+ years of agency-side experience
A track record of client retention and account expansion
Strong, clear communication skills
High tolerance for pressure - you\'ll manage a high volume of client relationships and handle escalations calmly
Self-directed - we\’re a team of 8, so autonomy matters