Marketing Account Manager

Responsibilities

• 1. Client Account Management & Customer Success
• Serve as the primary relationship owner for Agency clients.
• Take ownership of the client relationship including onboarding and ensure a smooth transition into ongoing services.
• Conduct bi-weekly client strategy and performance calls.
• Build strong client relationships through proactive communication, strategic guidance, and consistent follow-through.
• Monitor client engagement, satisfaction, marketing performance, and overall account health.
• Identify clients at risk of disengagement or cancellation and proactively implement improvement plans.
• Establish clear action plans and next steps to help clients achieve their growth objectives.
• Ensure clients understand and receive the full value of their contracted services.
• Maintain accurate client records, meeting notes, and communication history.

Requirements

• We are looking for someone who:
• Takes full ownership of their clients and responsibilities.
• Is proactive and identifies problems before they become escalations.
• Has strong organizational skills and can manage multiple priorities.
• Communicates confidently and professionally with clients.
• Understands digital marketing, lead generation, and client growth strategies.
• Is comfortable learning and troubleshooting technology.
• Has strong attention to detail and high standards for accuracy.
• Can balance strategic thinking with hands-on execution.
• Is comfortable holding clients and internal teams accountable for next steps.