Marketing Account Manager

Responsibilities

• Serve as primary point of contact via email, meetings, and follow-ups
• Set clear expectations on performance, deliverables, and next steps
• Build relationships beyond a single contact when possible
• Learn each client’s business, goals, audience, and strategy
• Own onboarding follow-up and the transition into ongoing execution, partnering with the Head of Client Success
• Raise questions, concerns, and opportunities before the client does
• Own project boards in our project management software for assigned clients
• Ensure every deliverable has a clear owner, due date, and accurate status
• Document notes, decisions, approvals, and communication
• Run weekly board reviews so anyone can see status and risks at a glance

Requirements

• 3+ years in account management, digital marketing, or a client-facing marketing role
• Experience managing ongoing client relationships
• Strong organization and project management across multiple clients
• Excellent written and verbal communication
• Hands-on experience in content/copywriting, organic social, paid social, or marketing strategy
• Strong judgment on risks, opportunities, and next steps
• Digital marketing agency experience
• Bachelor’s in Marketing, Communications, Business, or related field
• Strong content writing and editing skills
• Experience building strategies or campaign plans

Benefits

• Flex time and flexible schedule
• Option to work remotely
• 18 days PTO upon hire
• 6 company-paid holidays
• 401(k) with company match after 1 year
• Health, dental, vision, and life insurance
• Company-funded equipment
• Parental leave
• Retirement plan
• Vision insurance