Responsibilities

• Lead regular onboarding classes for incoming Field Representatives and Associate Publishers (APs), making those crucial, welcoming first connection calls.
• Collaborate closely with APs and our research team to design and suggest high-potential distribution markets that align with BVM Mapping Guidelines.
• Act as the dedicated point of contact for your assigned region, smoothly servicing requests from existing field reps.
• Create, verify, and maintain high-quality maps and mailing lists that align with publication themes and regional sales structures.
• Ensure accuracy of all backend information, including baseline metrics, user assignments, and profile verifications for new recruits.

Requirements

• High School diploma or equivalent.
• 2+ years of experience in a Customer Service role.
• Proficiency in Microsoft Office Suite.

Preferred

• Bachelor’s degree in Business or a related field (or equivalent experience).
• Prior experience in Account Management or a role balancing client relations with data accuracy.
• Proven track record of handling high-volume backend data, mapping, or regional logistics.