Responsibilities

• Identify opportunities to expand scope, introduce new analytics and broader RC capabilities, and deepen client partnership.
• Maintain and grow existing revenue streams through proactive planning, value articulation, and commercial excellence.
• Guide multi-brand portfolios encompassing digital analytics, social listening, measurement, RWD, primary market research and audience insights.
• Serve as a senior advisor to Director–C-Suite clients, ensuring strong relationships, high-quality work, and long-term growth.
• Design digital analytics and measurement approaches that translate data into clear narratives and actionable recommendations.
• Oversee annual planning, KPIs, governance, and reporting structures across all analytics workstreams.
• Ensure insights inform strategy across brand, disease, corporate reputation, and HCP/patient engagement initiatives.
• Support new business opportunities through pitches, RFP responses, and capability presentations.
• Motivate and galvanize a team of next-generation social listening researchers, foster curiosity, innovation, and excellence.
• Mentor and in some cases directly manage Directors, Senior Managers, and Analysts through structured development and coaching.

Requirements

• 12-15+ years in social media analytics, digital analytics, social listening, or related research fields in healthcare, specifically.
• Deep expertise with social listening and earned media analysis tools, taxonomies, audience segmentation, and measurement methodologies (i.e, Quid, BrandWatch, Meltwater, StatSocial, Audiense, Pathmatics)
• Strong understanding of digital behaviors and motivations of patients, caregivers, and HCPs and strategies to reach them through an omnichannel model.
• Track record of leading high revenue accounts, complex portfolios in healthcare, within large multi-capability agencies.
• Exceptional communication, data storytelling, and client-facing consulting skills.
• Demonstrated experience developing and scaling high-performing teams.
• Strong operational and financial management capabilities.
• Comfort using AI tools to enhance insight development, efficiency, and analysis.

Preferred

• RC’s values — Best Together, Impact-Obsessed, Excellence Expected, Evolve Always, Accountability with an “I” — truly resonate.
• You thrive in a fast-moving, evolving environment and adapt quickly as priorities shift.
• You’re proactive, resourceful, and passionate about uncovering insights that drive action.
• You enjoy motivating teams and creating environments where people can do their best work.
• You are curious about new tools, especially AI, and excited to integrate them into your work.

Benefits

• Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.